Cancellation Policy
Veloura Cancellation Policy
At Veloura, we’re committed to providing you with a seamless and delightful experience. We understand that sometimes plans change. Below are our guidelines for cancellations, so you can make informed decisions when managing your orders or appointments with us.
Order Cancellations
We’re happy to help if you need to cancel your order:
- Full refund available if you cancel your order within 10 Minutes of purchase.
- Orders canceled after 10 Minutes may not be eligible for a refund, depending on processing and shipping status.
Appointment Cancellations
If you need to reschedule or cancel an appointment, we ask for:
- 10 Minutes’ notice to avoid any fees.
- Cancellations made less than 10 Minutes before the scheduled time will incur a 50% cancellation fee.
Return & Refunds
We want you to love your purchase. If you’re not fully satisfied:
- Returns are accepted within 7 days of delivery if the items are unused and in original condition.
- Refunds will be processed to the original payment method, and any return shipping charges may apply.
If you have any questions or need assistance, don’t hesitate to reach out to us. We're here to help!
Contact Information:
Phone: +91 99040 43076
Email: veloura2024@gmail.com
Physical Address:
165, 1st floor, Hansh Soc.,
Near Sumeru City,
Mota Varachha, 394101 Surat, GJ, India
We truly appreciate your business and understanding!