Most bags can be gently wiped clean with a damp cloth. For fabric-based ones, we’ll include specific care instructions with your order.

Since custom bags are made just for you, we don’t accept returns. But if there’s any issue with the product, we’ll happily fix or replace it.

Yes! We handle bulk and corporate gifting — including name tags, special colors, and packaging. Reach out for details and pricing.

We do. Shipping charges vary by country and are calculated at checkout. Delivery times may differ based on location.

Yes! Most of our bags come with zip pockets, phone slots, and organizers. Check the “Features” tab on each product page.

Definitely. We offer handwritten gift notes — just leave your message at checkout.

If your order hasn’t entered production, we can fix it. Contact us within 12 hours of placing the order.